Terms & Conditions

1. Collection & Unclaimed Items

Garments must be collected within six (6) weeks of the agreed collection date or the date on which we notify you that the work is complete, whichever is earlier.

• Items not collected within 6 weeks may, at our sole discretion, be donated to a registered charity, sold, or otherwise disposed of without further notice or liability.
• We will make reasonable attempts to contact you on the phone number and email address provided before disposing of any item.
• fix2fit Tailors accepts no liability for any loss arising from the disposal of uncollected garments where the 6-week notice period has passed.
• If you are unable to collect within 6 weeks, please contact us in advance to make alternative arrangements.

2. Due Dates & Completion Times

We always aim to complete your order by the agreed due date. However, due dates are estimates and are not guaranteed.

• Complex or technical work — including specialist repairs, heavily structured garments, leather, wedding dresses, and bespoke commissions — may take longer than initially anticipated once the work commences.
• If we discover that a job is more complex or time-consuming than expected, we will inform you as soon as possible. In some cases this notification may be on or close to the original due date.
• We are not liable for any costs, losses or inconvenience arising from a delay to a due date, including missed events, travel costs, or any consequential losses.
• Express and same-day services are offered subject to availability and are charged at a premium. Even for express orders, while we will make every effort to complete work on time, completion by a specific hour cannot be guaranteed.

3. Thread, Fabric & Colour Matching

We carry a wide range of threads and fabrics, however an exact colour match is not always possible and cannot be guaranteed.

• Thread and fabric dye lots vary between manufacturers and production batches. Where we cannot obtain an exact match, we will select the closest available option and may inform you before proceeding.
• On older, faded, or unusual garments, we cannot guarantee that any repair or alteration stitching will be invisible or imperceptible, especially under direct or strong light.
• If colour matching is critical to you, please raise this at the point of booking and we will advise on feasibility before accepting the work.

4. Bags, Hangers & Packaging

Carrier & Shopping Bags

We take no responsibility for any carrier bags, shopping bags, tote bags, or other packaging left with your garment. These items are left entirely at your own risk. We may not retain, secure, or track bags left alongside garments and they may be discarded.

Suit Bags & Dress Covers

Suit bags, garment covers and dress bags left with your items will be kept with the garment where possible. However:

• We cannot always guarantee the same suit bag or cover will be returned with the same garment.
• Where the original bag is unavailable, we will provide a similar or equivalent bag or cover.
• Specialist or branded suit bags may not be replaceable. If you require the original bag to be returned, please advise us at drop-off.

Hangers

Garments will be returned on a standard hanger. We do not guarantee the return of any specific, branded or personal hanger left with a garment.

5. Liability & Inspection on Collection

You must inspect your garment thoroughly at the time of collection, before leaving our premises.

• Once a garment has been collected and removed from our premises, we cannot accept responsibility for any damage, dirt, staining, missing buttons, or any other defect reported after collection.
• If you believe a garment has been returned in a worse condition than it was left, you must raise this immediately with a member of staff before leaving the shop.
• We accept no liability for pre-existing damage, wear or weakness in garments that may become apparent or worsen during the alteration or repair process.
• Our liability is limited to the cost of the service provided. We do not accept liability for the value of the garment itself beyond the reasonable cost of repair, unless a separate agreement has been reached in writing.

6. Quality of Repairs & Alterations

Visibility of Repairs

Repairs are designed to restore the function and structure of a garment. While we always aim for the highest quality, repairs will not always be completely invisible, particularly on damaged, worn, or older fabrics. The nature of repair work means that evidence of prior damage or alteration may remain visible.

Structural Limitations

The extent to which a garment can be altered is limited by its original construction. We will advise you of any limitations before starting work. We are not responsible for outcomes that are technically constrained by the garment's fabric, seam allowance, structure or existing damage.

7. Warranties

Zip Replacements — 6 Month Warranty

All zip replacements carried out by fix2fit Tailors are covered by a 6-month workmanship warranty from the date of collection.

• If the replacement zip fails or becomes defective within 6 months due to our workmanship, we will replace it free of charge.
• This warranty does not cover damage caused by misuse, excessive force, improper washing, or normal wear and tear.

Hemming & Tapering — 6 Month Warranty

Where we have shortened or tapered trousers, skirts, or other garments, the finished hem stitching is covered for 6 months from the date of collection.

• If the bottom stitching comes undone within 6 months, we will re-hem the garment free of charge.
• This applies to our stitching coming undone, not to fabric fraying independently or damage caused by wear, washing or catching.

General Stitching — 6 Month Warranty

Any stitching we have applied — seams, repairs, reinforcements, tacking — is covered for 6 months. If stitching we applied comes undone or fails due to our workmanship within that period, we will re-stitch the affected area free of charge.

• This covers only the area and stitching we worked on, not adjacent or unrelated stitching.
• Garments must be brought back to our premises for warranty work to be assessed and carried out. We do not offer refunds in lieu of repair under warranty.

Warranty Exclusions

• The above warranties do not apply where garments have been washed or cleaned contrary to care label instructions.
• Damage caused by misuse, accidents, or other tailors or repair services working on the garment after our service voids the warranty.
• We reserve the right to inspect the garment before accepting a warranty claim.

8. Bespoke & Made-to-Measure Garments

Bespoke and made-to-measure garments are crafted to measurements taken at the time of consultation. Because all bespoke work is unique and made specifically for the customer, the following terms apply:

• A deposit is required to commence all bespoke and made-to-measure orders. The deposit amount will be confirmed at the time of order.
• Deposits are non-refundable once materials have been cut and work has commenced.
• Minor adjustments and fit alterations following the first fitting are included as part of the bespoke service. Adjustments beyond normal fitting tolerances may be charged additionally.
• Significant changes to specification, fabric choice or measurements requested by the customer after work has commenced may incur additional charges.
• If the customer's measurements change between the initial consultation and the fitting, we cannot guarantee the original fit and additional work may be charged.
• Bespoke commissions are personal and cannot be returned or exchanged once completed.

9. Pricing & Payment

• Prices are confirmed at the point of drop-off. The quoted price is the price you will pay unless the scope of work changes materially during our assessment.
• If we discover additional work is required once a garment has been opened or assessed, we will contact you before proceeding with any additional charge.
• Payment is due in full upon collection unless a prior written arrangement has been made.
• We accept cash and card payments. Cheques are not accepted.
• We do not hold or release garments until payment has been made in full.

10. Garments Left Without Payment

Where a customer does not return to collect a garment or does not pay the outstanding balance, the provisions in Section 1 (Unclaimed Items) apply.

• Garments not collected and paid for within 6 weeks may be donated, sold, or disposed of to recover reasonable costs.
• Outstanding balances remain due regardless of whether we have retained or disposed of the garment.

11. Leather & Suede Items

Leather and suede are natural materials that present unique challenges in repair and alteration work.

• We will advise you on the feasibility of any repair before commencing work. However, the final outcome can be affected by the age, condition and type of leather in ways that are not always foreseeable.
• Repairs to cracked, dried, or heavily worn leather may not be fully reversible and the appearance of repaired areas may differ from the surrounding leather.
• Colour matching on leather and suede is particularly difficult and an exact match cannot be guaranteed.
• We do not accept liability for pre-existing deterioration in leather or suede that becomes more apparent once repair work has been carried out.

12. Dry Cleaning

Dry cleaning is carried out by approved third-party cleaning specialists. We act as an agent in arranging this service.

• While we take reasonable care in selecting reputable cleaning services, we cannot be held liable for damage occurring during the cleaning process where we are not at fault.
• Please notify us of any special requirements, delicate embellishments, loose buttons, or known fragile areas before leaving a garment for dry cleaning.
• We will pass on any care instructions or special notes to the cleaner, but cannot guarantee outcomes on unusual or highly delicate items.

13. Customer Data & Privacy

• We collect your name and contact details (phone number and/or email address) for the purpose of managing your order and contacting you when it is ready.
• Your data is stored securely and is not sold or shared with third parties except where required by law.
• We may send you an SMS or email to notify you that your order is ready for collection. You may request removal from our contact list at any time.
• For full details of how we handle your data, please contact us at info@fix2fit.co.uk.

14. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

These terms may be updated from time to time. The current version is always available at www.thetailors.co.uk/terms.html.